Click Open in the pop-up, and then click Open again. An existing computer with OS X How does HP install software and gather data? How does HP install software and gather data? Javascript is disabled in this browser. Thank you for your reply. Via Preview I can see my 3 in 1 scanner, but not the flatbed.

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But a day later I could not find it and it was driving me to frustration. Proffitt Forum moderator January 21, 3: Remove existing HP Scanjet software. Double-click the HP Installer. I expanded the Software section, snapped a screen shot to show that. Please try again shortly.

If you are not prompted, you may need to restart to make sure that the update is installed successfully. See your browser’s documentation for specific instructions. How does HP install software and gather data? I read a 3in1 and a flatbed?

HP Scanjet – Scan driver and software support for OS X 10.8 (Mountain Lion)

Also please exercise your best judgment when posting in the forums–revealing personal information such as your e-mail address, telephone number, and address is not recommended. I know folk get hung up clicking on the If you receive a message ‘ The country is U. Europe, Middle East, Africa. I write books scanejt Arizona history and I need a flatbed for scanning maps, e. So how do I get the HP upgrade?


HP Scanjet G – Apple Community

I changed out the USD cable and it found the scanner. That’s the good news. Possibly a little clarification here.

It has a free trial. HP does not seem to have a sacnjet download for the This was helpful 1. For more information, go h3010 the HP Shopping website http: I am leery of upgrades as they often lead to difficulties in my experience Remove existing HP Scanjet software.

Proffitt Forum moderator January 22, I tried Preview and Image Capture which I have never used. No, I didn’t expect you to offer this up front but do add what country so I can check out what happens next.

But when I check the OSs supported for Mac it reads: I know it’s asking a lot but little details like this are needed for others to help out. I had hoped it was a software matter that could be addressed. NT So how about this scanner on other jac If you continue to receive this message, you can also choose to override your security settings by disabling Gatekeeper.


Advertisements or commercial links. If your scanner is not listed above, you might consider an upgrade to a newer HP scanner that will work with the new Macintosh operating system. The problem with the flatbed manifested itself well before the three in one was attached.